Returns & Exchanges
At Billabong, we want you to be completely satisfied with your purchase. If your gear isn't the perfect fit, you can return unworn items with tags attached within 30 days of delivery.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process and attach it to your package.
Pack and Ship
Place your items in the original packaging or a secure box, ensuring all original tags are included, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing