Frequently Asked Questions
Everything you need to know about your Billabong order and our gear.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that certain items like swimwear must have the hygiene liner intact.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I care for my Billabong wetsuit?
To extend the life of your wetsuit, rinse it with fresh water after every use, hang it to dry in the shade, and avoid folding it to prevent permanent creases.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Are your products sustainably made?
Many of our products, including our Recycler collection, are made from recycled PET plastic bottles and eco-friendly materials to reduce our environmental footprint.